At Barthô, we are dedicated to ensuring your complete satisfaction with our products. We understand that there may be occasions where you need to return an item, and we’re here to assist you through the process with our transparent return and refund policy:
Return Period:
You have the flexibility to return any product purchased from our website within a generous window of 14 days from the date of receipt. Unfortunately, returns requested beyond this period cannot be accommodated.
Conditions for Returns:
We strive for your returned item to be in pristine condition, just as you received it, devoid of any signs of use or damage. Please ensure that all returned items are accompanied by their original packaging, tags, and any included accessories. Failure to meet these conditions may result in the refusal of your return request.
Customized Vases Returns:
We recognize the unique nature of customized vases, tailored precisely to your preferences. Therefore, with the exception of factory defects, we are unable to accept returns for customized vases. Should you receive a defective customized vase, please reach out to us promptly for resolution.
Return Process:
To initiate a return, please contact our dedicated customer support team, providing your order number and details of the item you wish to return. Upon approval of your return request, you will receive clear instructions on how to proceed with sending the product back to us. Once we receive and verify the condition of the returned item, we will promptly begin processing your refund.
Refunds:
Refunds will be issued through the same payment method used for the original purchase. Please note that the processing time for refunds may vary depending on your payment method and banking institution.
By making a purchase with Barthô, you agree to adhere to the terms and conditions outlined in our return and refund policy. Our goal is to provide you with a seamless shopping experience, and we are always available to address any questions or concerns you may have. Please don’t hesitate to contact us for further assistance.
Thank you for choosing Barthô!
Warm regards,
Barthô Team
